Lawrence Schwartz, CEO & Co-Founder Who is Managing the Knowledge Asset?
If you were to ask most companies what their most valuable asset was, they would say their employees. More specifically, they would say their employees’ knowledge in carrying out their role in their company. In fact, companies spend millions of dollars a year training their employeeswith two clear goals – improving productivity and reducing risk through consistent, effective training. Companies also spend millions of dollars measuring and managing their other assets, like their supply chains, sales organizations, factories, etc..But who is responsible for measuring, managing, and nurturing a company’s knowledge asset? There is more than enough training content and more than enough training tools that help deliver training. What’s missing is the measuring, managing and ultimately tying knowledge results to actual business outcomes so that you can improve business results. L&D leaders know how to deliver training. It is imperative in today’s world of re-skilling, up-skilling, learning in the flow of work that L&D leaders deliver, measure, and manage corporate knowledge as the critical asset it is and enable the correlation to business results.
“When we started in the corporate training space, we identified one of the most vexing problems facing anyone doing any type of training – the human biology problem of forgetting, “said Lawrence Schwartz, CEO, and Co-Founder of Trivie. “We were shocked by two things. First, everyone in training knew that people forgot what they were training on almost immediately (in fact, over 80% is typically lost within the first month). Secondly, they weren’t doing anything about it. That became our mission; To ensure that people remember their training long term so that they could do their jobs more effectively and be happier with the work they were doing. We realized that there was a need in the training market that, if delivered, would have a huge impact on all learning events. Today, we deliver an easy-to-use social learning application that helps companies better engage their workforce in training, automates longterm knowledge retention, and gives companies the tools to measure, manage and improve corporate knowledge,” Schwartz further remarked.
Learning/training is more complex than it looks
L&D leaders typically deliver different types of training/ content to different parts of the organization with varying levels of criticality. Yes, with some types of training, you only inform people about a particular thing, e.g., compliance. With other types of training, you need to ensure that they get it and that they will remember it longterm. Imagine how much more your company would sell if all your salespeople had the same base of knowledge and understanding of a company’s products and services. Multiply that by every aspect of a business. Right now, most companies don’t measure that knowledge at all. Trivie clients do, and when they spot gaps, they close them.
You can’t improve what you don’t measure
Training is no longer top-down, non-engaging, and one to many. Our corporate product is a real knowledge booster in jogging the learner’s memory every possible day
The issue we hear over and over from L&D and business leaders is that there is a lack of engagement in training, and little to no actionable data exists to help companies improve business outcomes by leveraging training in a predictable way. It all starts with measurement. Assessing people before training is helpful for many training events because it gives you an understanding of where there are gaps and thus where you can focus the training. In a fastmoving world, no one has time to be trained on things they already know. In addition, an assessment gives us our baseline for measurement in the future. That is where the knowledge was before the training. This is where it is now. The measurement and analytics need to allow us to easily spot gaps so that we can close them, and it should allow us to see what your company knows, what they don’t know by person, group, etc. Learning You Can SeeTM.
Engagement is more than gamification
Engagement is such a critical aspect of creating a learning culture, but too many L&D leaders believe that “If we gamify the learning, they will come” and believe that this is the silver bullet. “One thing we found when we were the number #1 game on the Apple App Store is that people tire of games.” Says Schwartz. “Your use of games in training needs to be a piece of your engagement, not the whole thing,” Schwartz mentions. Trivie engages in multiple ways, including periodic surveying to see how people feel about the training and what could be improved. This also gives you more of a qualitative view of your training results to go along with the quantitative measurement and analytics that are provided.
In addition, Trivie believes that one of the best ways to create and maintain a learning culture is to enable peer-peer knowledge transfer via social learning. This leads to engagement “on steroids,” as was seen by a large multi-national oil company that used Trivie for its 35,000+ employees. Leverage your best and brightest to lead the following to your learning events so that you engage your employees even more ,and you will get to see your employee voice.
If they don’t retain the training, why do it?
Trivie has solved the code on how to deliver effective training that delivers long-term knowledge retention and better business results by leveraging brain science (retrieval practice, spaced repetition, interleaving, etc.) and automating and personalizing the entire process. It’s easy and it works long-term, and you can see the learning.
Questions to ponder
How are you managing your knowledge asset today? How do you identify gaps in knowledge and then how do you close the gaps, at scale? How do you leverage your best performers across the rest of the organization? Trivie can deliver that for all your learning events – training and communications, regardless of the LMS or LXP that you use or the modality of training that you’re using? How can you ensure and measure that your employees remember any of their training? It appears that Trivie has the answers to those questions, and they can make any training more effective.